Voice AI platform for enterprises

Yosh.AI helped CCC S.A., one of the largest European footwear and omnichannel retailers, set new industry standards and automate its Customer Support with the implementation of cutting-edge conversational AI technology. CCC's text and voice Virtual Assistant not only answers FAQs and order or complaint status inquiries but also looks for products with innovative Visual Search technology, checks product availability in stores and much more. The solution is already available in 6 countries across multiple channels.

Multiple retail enterprises sought a solution that would help them get the whole picture of what customers want to find when they look for products in their stores. The user engagement and sales of such companies as E-obuwie, Kruk and Design Town were increased via the addition of Yosh.AI's Visual Search tool. The technology is based on advanced, state-of-the-art machine learning methods using neural networks. All operations are processed on Google Cloud.

An innovative solution made for LPP S.A., the biggest apparel retailer in CEE, was deployed on Google Business Messages channel- which is a chat supporting Google Maps. With nearly 250 Sinsay stores in Poland alone, the customers may not only receive answers to their FAQs via Google Search and Maps but also directly inquire about contact details or working hours of individual boutiques, and in the future, possibly even make product reservations or check item's availability.

Yosh.AI is helping Markerstudy Group, the UK’s fifth motor insurance provider, streamline their operations with Conversational AI via multiple projects. Claims & FAQs chatbot significantly reduces their Contact Center traffic and an enhanced VRN recognition module facilitates user authentication automation.

Being, the second biggest Polish bank, Pekao SA was looking for a way to scale down the volume of its Contact Center calls. Yosh.AI's POC offered automation of five crucial banking processes along with FAQs via voice and text channels, outperforming Pekao's on-premise solutions reaching an 84% accuracy level already in its second week.

A British multinational insurance company AVIVA was aiming to boost their customer satisfaction and NPS rates. Hence, an automated AI agent was built for IVR claim routing purposes as the area in the most need of improvement. In the last week of POC's development, the AI agent was at the 88% level of accuracy.

A voicebot, handling over 20 thousand different names of pharmaceuticals, built for Neuca S.A., the Polish market leader in medicinal wholesale, supports invoice returns. As part of IVR, the project implemented via integration with Neuca's CRM aims to considerably cut down the number of calls received by Contact Center from pharmacies.

The fourth largest bank in Europe had eyes for automation of their Contact Center with an AI agent. Standard Leasing was looking to find improvement in three main areas: Customer authentication, IVR routing, and ten FAQs automation. The solution built on call recordings analysis averaged over 90% accuracy.

Hello Fresh, the largest meal-kit provider, wished to improve the quality of their product offer by gaining more knowledge about their customers' experiences. Yosh.AI provides a solution that includes adding product and problem-specific buttons and prompts to the uninformative customer responses as a part of Hello Fresh's Review Service. The product is available in the US and Canadian markets.