Yosh.AI helped CCC S.A., one of the largest European footwear and omnichannel retailers, set new industry standards and automate its Customer Support with the implementation of cutting-edge conversational AI technology. CCC’s text and voice Virtual Assistant not only answers FAQs and order or complaint status inquiries but also looks for products with innovative Visual Search technology, checks product availability in stores and much more. The solution is already available in 6 countries across multiple channels.
An innovative solution made for LPP S.A., the biggest apparel retailer in CEE, was deployed with Google Business Messages technology. With nearly 250 Sinsay stores in Poland alone, the customers may not only receive answers to their FAQs via Google Search and Maps but also directly inquire about contact details or working hours of individual boutiques, and in the future, possibly even make product reservations or check item’s availability.
Media Expert, a computer and multimedia store, successfully reduced the amount and duration of Contact Center calls with the introduction of Voicebot Assistant. Yosh.AI automated user authentication and integrated the tool which is a part of IVR, with CRM via APIs. Every day, the Media Expert’s voicebot provides services for thousands of users in areas such as order status requests and order-related FAQs.
Yosh.AI is helping Markerstudy Group, the UK’s 5th motor insurance provider, streamline their operations with Conversational AI via multiple projects. Claims & FAQs chatbot significantly reduces their Contact Center traffic, Service desk voicebot accelerates internal processes, and an enhanced VRN recognition module facilitates user authentication automation.
Being, the second biggest Polish bank, Pekao SA was looking for a way to scale down the volume of its Contact Center calls. Yosh.AI’s POC offered automation of 5 crucial banking processes along with FAQs via voice and text channels, outperforming Pekao’s on-premise solutions reaching an 84% accuracy level already in its 2nd week.
A British multinational insurance company AVIVA was aiming to boost their customer satisfaction and NPS rates. Hence, an automated AI agent was built for IVR claim routing purposes as the area in the most need of improvement. In the last week of POC’s development, the AI agent was at the 88% level of accuracy.
eobuwie, Kruk, Design Town
Multiple retail enterprises sought a solution that would help them get the whole picture of what customers want to find when they look for products in their stores. The user engagement and sales of such companies as E-obuwie, Kruk and Design Town were increased via the addition of Yosh.AI’s Visual Search tool. The technology is based on advanced, state-of-the-art machine learning methods using neural networks. All operations are processed on Google Cloud.
A voicebot, handling over 20 thousand different names of pharmaceuticals, built for Neuca S.A., the Polish market leader in medicinal wholesale, supports invoice returns. As part of IVR, the project implemented via integration with Neuca’s CRM aims to considerably cut down the number of calls received by Contact Center from pharmacies.